The Fetch Blog

Curated reads and events for professionals

Featured job: Digital Knowledge Manager, Nous Group, Melbourne — January 6, 2014

Featured job: Digital Knowledge Manager, Nous Group, Melbourne


Nous Group is a leading Australian owned management consulting firm committed to positive influence. They work with clients to improve  society’s well-being. To enable this they have exceptional people supported by exceptional systems.

They’re now looking for a Digital Knowledge Manager to join their talented and passionate Melbourne-based corporate IMT team. The role will have national responsibility for the internal digital knowledge management function at Nous.

More info below or apply at:

About you

They are looking for someone who relates to our reasons for being and wants to learn and be challenged. Their culture is strong, collegiate and non-competitive. They’re passionate about the work they do, and will expect the same from you. You’re someone who wants to:

  • Work in a growing, influential and values based consulting firm
  • Have an stimulating and flexible environment – doing worthwhile work that matters
  • Work with like-minded people with a drive to succeed and support individuals and the business

About Nous

Nous is a specialist management consulting firm that works to deliver positive influence to their clients and society through bold ideas, engaging people, influential and enduring solutions. They work to:

  1. Improve management of people, information and knowledge
  2. Develop executive talent and teams
  3. Facilitate business strategy and public policy thinking

They do this work because they love the intellectual stimulation and the energy.

About the role

As the digital management guru, you’ll help them with:

  • Information architecture – ensure a logical meta-data structure to support document capture and retrieval
  • Intranet management – operate and improve the intranet so you’re the first port of call for all communications, intellectual property, policies and process knowledge
  • Digital capability – actively lead and support the business to develop digital assets, literacy and innovation initiatives
  • IP management – embed the right workplace culture and infrastructure to drive IP capture, search and reuse
  • Process governance – drive the consistent and efficient operation of key business processes such as template governance and innovation
  • Best practice – model desired behaviors to become a best practice firm in knowledge management

What they’re looking for

To succeed in this role will require experience in information and knowledge management, content management in MS SharePoint (or another CMS) and a genuine passion to help individuals and teams work efficiently and effectively.

Essential skills:

  • A genuine passion for effective management of information
  • Excellent written and verbal communication
  • Minimum three years’ practical experience with strong digital knowledge management in a project based and/or professional services environment
  • Hands-on experience managing MS SharePoint or an equivalent CMS experience in driving knowledge management improvements in organizations
  • Ability to work as a part of a team to drive culture and process change
  • Ability to work autonomously to support and influence highly-experienced colleagues
  • Tertiary qualifications in information management or related discipline

Desirable skills:

  • Background in social media and cloud based collaboration tools
  • Experience of best practice knowledge management methods
  • Experience as a community manager or online services manager

Interested in applying or want to find out more:

Interview: Brisbane local, entrepreneur Chris Kettle of Hungry Hero — December 3, 2013

Interview: Brisbane local, entrepreneur Chris Kettle of Hungry Hero


Sarina Quinlan from The Fetch Brisbane recently caught up with Chris Kettle in the UK, where he is about to launch Hungry Hero to the masses.

What do you think of the Brisbane startup scene? 

There are great ideas in Brisbane and around Australia, but what I’ve seen is that people are too scared to try to get the money and then they’re really poor at presenting.

Get on YouTube, check out all the Disrupt, TechCrunch ones, to watch how they present and you can get a really nice pitch out of that. Everything you want is online. Go and get it.

Seth Godin’s Startup School is the best podcast on the planet. It’s free, there’s about 17 episodes and if you aren’t prepared to listen to that, then shut your startup down.

What is your advice for entrepreneurs – especially in Brisbane? 

I’m a big believer in not starting until you’ve got the funding to do it. I started my first business with my credit card, and don’t necessarily recommend that – what’s nice is that you can get your minimum viable product out cheaper than ever.

How did you secure investment? 

I already had an existing business, which has always brought decent cash flow, but for Hungry Hero I wanted to raise funds again to do it properly. Hungry Hero’s a transactional model, which gets users to pay and so again we looked at high network individuals and that’s what we looked for in Brisbane. They’re not going to find you. So I got out there, used my contacts and found an investor and we were able match their funds with Commercialisation Australia. For proof of concept, it’s fifty-fifty funding. Their mandate is to keep jobs in the country. That means if you’re looking at outsourcing to India, like we were in the early days, then they help you to do it in-house. It’s a fantastic program to get funds – although you have to get funds first to be able to match it.

What makes Hungry Hero different? 

There’s lots of similar things with discounts and offers, but what we’ve done is allowed the venue to have complete control. So instead of giving everyone a $10 lunch, they can use it as a filter. Venues have full control to add it to only customers that have been there before, or within a one kilometer radius. It’s sort of like giving the power to the venues to contact customers who are looking for somewhere to go.

How many people are using the app? 

We’ve been into six figures for a while now and if we can get to a million before Christmas in Australia would blast our goal for this year. We’ve seen downloads across the world too. We have a nice little campaign feature on the app that in any city which they download it, they can tweet “Bring HungryHero to our city”, we’ve had people from Vancouver to Singapore, across Europe and Asia tweeting out to get HungryHero in their country. Now we have our version one model working in Australia, next, is how to scale this around the world without having to be there.

What motivated you to develop Hungry Hero? 

The app was born out of the debacle of the group buying space. There was a lot of wrestling to run deals on living, social and Groupon. Businesses are giving up to $50 commission on these offers and it was costing them more than it was making them. There was a lot of false promises there, and it was a case of “how can we make a platform which allowed thousands of restaurants to add deals at any one time, and the restaurant is in full control.” That’s how the idea was born.

How does it work for customers? 

There are a few different types of business models. If it’s and exclusive offer, a customer can simply pay a dollar to secure it. We’re just about to bring out Gold Memberships, which means you can buy a monthly membership that allows to access unlimited offers and exclusive offers. Gold membership will be five dollars a month. We think customers prefer to pay their memberships monthly. It will pay for itself instantly with a 2-for-1 lunch, or a free bottle of wine with dinner.

How many venues can be accessed from the app? 

We have almost 600 venues across six major cities. Most of them are restaurants, but there are also entertainment venues, comedy theaters; it’s all about eating and drinking and going out.

What’s happening now? 

We’re very excited because we’ve just been one of the featured apps for Samsung for the new  Samsung Wallet. When you make a booking or secure a deal, you can add it into your Wallet  so that when you show up at the restaurant you just show them your phone. People want to have all these tickets and coupons easily accessible, and so that will be rolling out to eight million units in Australia.

Tell us more about the Samsung Wallet connection. 

We’re one of the official launch partners. So it’s a link in Samsung wallet, which gives us exposure. There’s some really great opportunities working with Samsung and Apple, and I’d recommend any entrepreneur to be looking for them. That’s why I think we can get to a million users by Christmas. With these opportunities, we’re now looking at overseas markets and taking Hungry Hero to the UK and US.

Why have you decided to visit Germany, UK and the US? 

Even though I’m a big believer that you can run your global business from Brisbane, there’s nothing like having your foot on the ground and seeing how the culture works. Every area is different, with location based deals. In Brisbane, when it’s wet, people don’t go out. Whereas in London when it’s wet, people don’t have a choice. So there’s different cultures and opportunities. So I’m going to go out there, put the feelers out, and see if we can build on the relationships we’ve got already.

About our contributor // Sarina Quinlan is a marketing consultant and the curator of The Fetch in Brisbane. Follow her on Twitter via @digitalsarina.

The Fetch seeks contributing writers — October 27, 2013

The Fetch seeks contributing writers


We’re massive lovers of content at The Fetch – be it creating, curating, consuming or sharing – and now we’re looking for external contributing writers.

We’re seeking a handful of contributors at the local level to produce interesting and relevant posts across the US, Europe and Asia Pacific (Australia/NZ). This is a cool opportunity for freelance writers and professional content creators to become our ongoing go-to contributor in a region. And yes, writers rejoice – these are paid contributor spots. 🙂

You’ll be recognised on The Fetch as the local contributing writer and your work will be read by a ever-growing community of professionals. Pieces will be published with a byline and any links you desire.

Writers should be:

  • Currently working as an independent writer, editor or content producer
  • Able to contribute at least two long-form (~800-word-plus posts) essay-style pieces and one short-form (curated lists or multimedia-driven) posts per month
  • Dependable, consistent and turn around copy on time
  • Completely across trends in digital, creative, startups, marketing, web/mobile, city happenings, career hacking, productivity, work-life happiness, urban geekiness and so forth in their region
  • Not too into themselves and a lover of high accuracy – this isn’t the place for loosely-researched opinion pieces
  • Fun, intelligent and insightful – we like to educate and entertain
  • Set-up to take payment from a US Inc. (payment will range from $50 to $150 per post depending on length and time)

Please email the following through to

  • Your website, Twitter, LinkedIn and portfolio
  • Links to examples of your three best published articles
  • Three example headlines of stories you would submit
  • Thee examples of brands, startups or individuals doing great things in your area
  • Your location and what regional contributor spot you’d like (this needs to be within our current city regions viewable at
  • Why you want to be a contributing writer at The Fetch

We look forward to reviewing them there! We’ll do our best to respond to all applications and appreciate your time. 🙂

Image credit: Marie Campbell

8 places to find a startup job in Australia — September 29, 2013

8 places to find a startup job in Australia


Finding a new job or info on how to join an upcoming startup in Australia can be difficult as there’s no one place to discover opportunities. Luckily, we’ve listed a few places below to kick-off your search.

The Australian startup community has really grown in the past few years – in fact nearly all of the coworking spaces, accelerators and meetups you see today didn’t exist pre-2011. (We remember heading along to Silicon Beach Drinks when there were just five people there!) Funding has also come on a lot but most startups are still poorly resourced or slowly bootstrapping so employment opportunities (well, the paid kind) are limited.

Many US companies are now going international and localising city-by-city in Australia. Uber, Etsy, Yammer, Yelp, oDesk, Airbnb, General Assembly, Stripe and Twitter have all recently set-up shop here and are often looking for talent. However, if you are making the shift from corporate to startup, we recommended getting a solid taste of startup life and going in at the early-stage. This way, you can make a bigger impact, have more responsibility and grow with the company (or see it fail, which is arguably a better experience to have).

One of the downsides of taking a startup job in Australia is that company regulations and structure often means it’s harder to allocate stock to employees. Some startups here won’t even put equity on the table. Salaries can also vary from being globally competitive to barely offering a living wage. The other elephant in the room is the visa situation – Australia can be strict so you’ll need to research the best pathway for you.

With all this in mind, check out our handy guide on how to discover startup jobs in Oz:

1) The Silicon Beach Jobs Board

This is a community-led initiative and is the most specific site for startup jobs in Oz. It has lots of promise but unfortunately doesn’t get updated too much. Often Sydney-centric, there are full-time, part-time and casual opps on offer. Don’t forget to check out the Google Group for jobs posted directly there too.

2) City-specific mailing lists

Many community groups and meetup organisers maintain a mailing list for announcements to their communities. In these (somewhat sporadic) updates, they regularly include new roles. Lean Startup Melbourne, Silicon Beach Drinks and Fishburners are some examples.

3) Accelerators

Accelerators can be the breeding ground of startups that are looking for funding. Startmate, AngelCube and BlueChilli are a few suggestions in Australia to look out for – check out the companies in each batch and ping some of the founders with an intro and your background. When the time is right to scale their team, you’ll have already built a relationship with them. Check out a full list of more incubators and accelerators here.

4) VC firms

Similar to the above, contacting venture capital firms directly and asking if their portfolio companies have any jobs going can be effective. This is also key for senior hires and if you’re thinking about moving countries, since VCs are dealing with the most well-funded tech startups in Australia. Southern Cross, Starfish, Blackbird Ventures and the local angel networks are worth checking out.

5) AngelList

AngelList is the best site to search for startup jobs in the US. It’s also doing nicely in Australia. The key is using the filters to refine your search by location. Even if startups aren’t hiring, here’ll you’ll find a good signal of who’s strong in each city. For instance will deliver you a ranked list in Melbourne.

6) LinkedIn

LinkedIn is still an odd mix in Australia in that you’ll have some solid roles advertised here but it’s not that comprehensive. SEEK is still the leading job board but it’s become very noisy and rather broken in referring amazing talent. Actively search for jobs on  LinkedIn but also follow companies to get their news and openings in your news feed.

7) Offline 

There’s nothing like word of mouth for getting your next job. Here’s a great article on the power of weak ties in your network. But where to start? Check out many of the local events and coworking spaces to get out there and start meeting people. If you’re not yet on the ground, do some research and then start reaching out to people via Twitter and email.

“Jobs that people heard about via personal contacts were best of all. But when people got these word-of-mouth jobs, they most often came via a weak tie.”

8) The Fetch

And, of course, if you want all of the above curated in one weekly email digest, sign up to The Fetch – you can also submit your roles to us via email (contact details.) 🙂

So, where else do you recommend?

Image credit: Kasia Kaczmarek

About our contributor // Kate Kendall is the founder and CEO of The Fetch. She regularly blogs about startup life and helps businesses understand the role of community. Follow her on Twitter via @katekendall

Interview: Sydney Local, Gretel Killeen — April 25, 2013

Interview: Sydney Local, Gretel Killeen

This week our community ambassador Jacqueline Shields interviews Australian journalist and author- Gretel Killeen. Follow Gretel on Twitter via @gretelkilleen.

Gretel Killeen’s career has run the gamut in the field of communication. She has written more than twenty books, hosted radio and television programs, worked as a journalist, a stand-up comic, and a voice artist. In addition, she has written and directed for film, TV and stage. She produced a documentary following the plight of AIDS orphans in Zambia, as well as profiles to raise awareness about unexploded ordinance in Laos, poverty in Bangladesh, the defense force on Australia Day in Taren Kaut, Afghanistan and rabies eradication in India. Gretel is a renowned MC, key note speaker and debater. She is currently channeling all of her experience into instructing individuals and corporations in the art of communication. Most of all, Gretel is keeping it real.

Gretel, you’ve recently moved into the corporate world to help executives and corporations improve their communication skills and find their authentic voice. How do the three areas of writing, performing and business interconnect?

To be truly successful in each of these three fields, you must stand out by expressing uniqueness. Unfortunately the pressures of society and the workplace until now have discouraged this and instead encouraged us to conform and suppress our individuality.

The Tall Poppy Syndrome in Australia has contributed to this. Women need look no further than our plethora of magazines to see how strong the message to fit in is. The ads tell us the importance of ‘being you’. However, upon opening the publication we see that page after page tells us what to wear, what to eat and how to be. It’s befuddling hypocrisy. Those who don’t conform are ridiculed and harshly judged.

Pulling people down who do stand out is accepted as the way our society operates. In the long term such inhibitors can lead to ordinariness in our personal and professional communications with a lack of integrity and profundity. I’m keenly aware of that when I gently encourage people to be themselves. It requires firm support and guts, but the rewards are enormous not only professionally but personally as well.

My team and I work to allow the unique voice to emerge with strength, confidence, and profundity… and dare I say it… enjoyment.

How do you differentiate an authentic voice from an inauthentic voice?

An inauthentic voice is dull and its speeches are riddled with clichés and predictability.

An authentic voice speaks from the heart and the mind; it surprises and engenders trust with its honesty. Those who speak with an authentic voice are those whom we subconsciously believe in and follow.

If we look at the corporate environment, those with an authentic voice are those who don’t use jargon. They acknowledge their faults and vulnerabilities, and in doing so come across as honest. There is in fact a move in corporate leadership towards embracing and acknowledging mistakes. This is increasingly becoming a requirement with the evolution of social media and the transparency this brings.

As a leader, you cannot afford to be deemed shallow, two dimensional or artificial. The day of the archetypal ‘suit’ has gone. The audience wants authenticity, and we teach people how to access and deliver that.

Who do you feel exemplifies an authentic voice?

Off the top of my head? Richard Branson, Mother Theresa and President Barack Obama. Obama is a classic example of an authentic voice. He conveys an overriding aura of ‘realness’. His delivery is to the point, said with feeling and often with humour.

In our country most politicians come across as perfectly rehearsed automatons. At the other end of the spectrum, stand-up comics are a group who exemplify having an authentic voice. They are the most successful communicators in Australia. They deal with the toughest crowds, are out on a limb expressing obscure new thoughts, and if they fail the audience is unforgiving. Their vulnerability is their selling point.

The exchange of information allowed by technology has led all communicators, whether comics or TED speakers, to raise the bar for the corporate world. The audience now knows what is possible. They do not and should not expect to be bored or unstimulated by a presentation. If the speaker does not touch his audience, move them or teach them… then perhaps he deserves to boo’d off or at the very least heckled.

What inspired you to share your skills with the corporates world?

I am obsessed with the expression of the individual and enabling each person’s unique self to show. I believe that we can do this at work and still effectively represent the corporation.

When we continually stifle the self, it results in deeper social issues such as depression. The pressure to hide yourself from society and to conform is incredibly strong. Of course no one fits into this mould and the result is that many feel an underlying sense of inadequacy… of not being good enough to present our real self. So we present a fictitious persona that is safe and dull; that could say what anyone else could be saying instead of standing out, being who we are and making it a fulfilling and stimulating experience for everyone.

I think the tide is slowly turning. No longer do we need to hide our personalities and all the things that make us real people. Before, especially in the 1990s, showing your true self was seen as self-indulgent. More and more you can talk about your life or share an insight into your passions, inject a sense of irony or humour, and use metaphors that resonate with you that others can relate to in your corporate persona.

With the rise of technology people are increasingly yearning for a real off-line connection. People want to be touched. Metaphorically, if not literally. But because we have been so focused on the fonts we use, the links to articles we share, the photos we show and hiding behind our online personas, we are losing confidence in face-to-face communication.

According to most studies, people’s number one fear is public speaking. Number two is death. Does that seem right? That means to the average person, if you have to go to a funeral, you’re better off in the casket than doing the eulogy”. -Jerry SeinfeldYou teach being ‘comfortable, fearless and powerful’ when presenting. Has this always been the case when you are in front of an audience? 

There have been times when I have been absolutely terrified. I remember when I first performed, I prayed for the ceiling of the building to collapse. Admittedly I was dressed as a drunk housewife in a black negligee. That said, it took me some time to realize that I was the only person who’d come to the event not planning to have a good time. In my career I’ve been criticised, vilified, praised, defamed and honoured. I’ve had to learn to swallow my nerves and believe in myself.

How do you do that? What is your approach when addressing an audience?

My approach is to have a logical structure to my presentation or performance because the skeleton of a presentation is vital. I remind myself that I am there to enrich, entertain, educate and enjoy. I focus on how this experience will benefit others and how it will also benefit me.

When I’m coaching in the corporate environment, I emphasis these three areas:

Remove the expectation of perfection. People don’t relate to perfection. They relate to flaws. So work out what you are comparing yourself to that is making you so insecure. Acknowledge that you are perfectly imperfect.

Have confidence in the value of your contribution and if you don’t feel you are saying something important… rewrite and prepare until you do.

Know what it is that you are trying to achieve i.e. when you go into battle you need to know what you are fighting for. You need to work out what you want your audience to feel and how you want to feel during and after the presentation.

What is the greatest problem most people have with public speaking? 

Fear that they will not be good enough and as a consequence they won’t be liked. However we forget that imperfection is what we relate to. Perfection is alienating.

It’s all really a question of self esteem. (Ironically however some people are appalling communicators because they have an excessive degree of confidence and inability to acknowledge the chasm between themselves and their audience.)

To overcome your fear you need to think through the goal of your material, familiarize yourself with it, and make it interesting to you and to your audience.

Your presentation is not something to be endured. If that is your approach then your audience will definitely feel it. You need to find your own uniqueness and strength and hone in on it. That might be your compassion, your statistics or your ability to self deprecate. You need to turn your uniqueness into your strength.

We also need to redefine the word ‘nervous’. Often we are actually ‘excited’ and not ‘nervous’. But if we are ‘nervous’ we need to ask what we are nervous about and break it down and solve each aspect of the anxiety. We need to treat it as a real foe and assess how we are going to defeat it. Saying to someone ‘ don’t be nervous’ is ineffective. What we need to do is apply the appropriate tools to conquer it so that we are focused and forceful.

One of these tools is having a structure to what you are saying. If there is logic to your presentation it takes a lot of the nerves out as it makes sense and flows. A speech, like any form of writing, needs a story arc. The story arc is very effectively applied in the film and TV industries to keep the audience captivated. This is knowing when to have the drama, the highlights, the intensity amongst your beginning, middle and end for the greatest impact for your audience.

Do you feel social media helps or hinders communication?

Both. Social media is fantastic in that it gives everyone a voice. But unfortunately it doesn’t give everyone something worth saying.  A lot of people use social media to communicate other people’s thoughts. This happens for a number of reasons. Perhaps they are too busy or too lazy to think for themselves, or perhaps they think it’s a positive to be aligned to someone else’s profile. And many people too simply bombard the world with constant messaging, whether they be their own thoughts or others’.

But the greatest use of social media is not quantity… it’s quality. Using social media to express individuality and uniqueness to bring information, enjoyment and enrichment to the lives of others.

About our Ambassador // Jacqueline Shields. Luckily Jacqueline is not a cat. She’d be on her ninth life. Her inquisitive nature sees her say yes to pretty much anything – a  Tough Mudder, an African Safari, sailing down the Nile in a felucca and even a HTML workshop. And each and everything she tries, she takes great joy in writing about. You can connect with Jacqueline on Twitter @hillrepeats.


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