The Fetch Blog

Curated reads and events for professionals

Event Review: Chingwag Psych London — May 17, 2013

Event Review: Chingwag Psych London

On Thursday the 9th of May Damon Klotz from The Fetch Community Ambassador team in London went along to the Chinwag Psych event that was put on by Chinwag and hosted by Nesta.

Chinwag Psych was a one day conference that covers psychology, neuroscience and big data for business and marketing. The event gave me a chance to not only flex my brain muscles for a day but also check out a new part of London having only been working in the city for a couple of weeks.

Using my trusty London City Mapper App (a must for any tourist or newbie Londoner) I set off towards Chancery Lane. As good as the app was at getting me to the right area I still managed to walk around in circles trying to find the building, but I did so with a determined look upon my face that said I know exactly where I’m going and I meant to walk up and down the same street twice.

After finally finding the right building I navigated my way to the all important row of seats near the power points, crucial for any prolific tweeters or bloggers in the audience. I was looking forward to being a member of the audience. Sitting back and listening, I enjoyed not dealing with the pressure of being the speaker.

Chingwag impressively fit 15 speaker sessions into the one-day conference, so I had my laptop out ready for the inevitable information overload.

The conference was split into four sections: approach, optimize, predict & behave. Rather than trying to summarise every single speaker I’m going to highlight some of the key takeaways from each of the sessions including links to some of the really useful slideshares.

–        Natalie Nahai spoke about the art of persuasion to selling more online and had a handy hint for how to get around the fact that The British don’t like tooting their own horn “Greying out the overt sales message on your website is a way to keep the copy there but make it less brash!”

–        Craig Sullivan boldly told us to shut up and listen. Listen some more. Ask good questions. Repeat. He had everyone engaged and snapping photos of his slides where he taught us how to practically apply psychological insights, customer feedback, behavioural and analytics testing to split testing. Nothing I write will do his talk justice so all I will say is his slideshare is a goldmine of information that you should definitely have a look at.

–        Stephen Haggard & David Stillwell spoke about their research that was picked up by news publications around the world  that argued they can predict future behavior and determine your sexuality, political leanings and intelligence just based on your facebook likes. It was fair to say that everyone in the crowd was enthralled but also a little on edge and double-checking their facebook security settings!

–        Cat Jones from Unruly Media spoke about the science of sharing videos online. She raised some interesting points such as the fact that you can’t predict sharing, the average share rate of a video is only 4%, 2013 will see the rise of the prankvert due to no major events to jump on the back of in 2013 & that 25% of all shares happen in the first three days.

–        Daniel Bennett & Marina Clement from Ogilvy Change, the behavioral science practice of Ogilvy, finished the day off with their case study on how they significantly increased subscriptions to The Times. This case study successfully applied many of the techniques that were spoken about during the day. They used four nudges of psychological pricing, choice overload, superiority bias and setting defaults to provide a return of £1:£257.

I left the event feeling more exhausted and brain dead then I usually do when I am the one up on stage. So much to absorb in a short space of time, luckily I could look back at the hashtag for the event and the slideshares from the presenters to go back over it all. My biggest takeaway was that there are lots of ways that we can optimize our websites and blogs that will help engage, persuade & sell. Optimising requires constant analysis and given the amount of data that we now have available, there is no excuse to not be listening to our audience and constantly tweaking our sites to get the best from them.

All of the presentations from throughout the day can be found here.

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About our Ambassador // This article was contributed by Community Ambassador Damon Klotz. Damon splits his time between being an intrepreneur by day at Ramsay Health Care, where he heads up Digital Strategy. He also cofounded a men’s mental health campaign, Soften The Fck Up, and blogs about the application of digital tools in business and the start up world.

Event Review: KPI – Become a Key Person of Influence — February 10, 2013

Event Review: KPI – Become a Key Person of Influence

What: KPI event or an introduction to an entrepreneur growth accelerator designed to assist small businesses through a growth phase.
Over Heard: “There has never been a better time to be an entrepreneur. There are opportunities for everyone.”

Captivated audience
Captivated audience

Last Saturday, the KPI event kicked off 2013 with over 670 people attending the conference at NAIDA in spite of the rain… this big number shows how much people, are they owners of small businesses or entrepreneurs, are eager to learn more about how to make a difference in their industry or even to the world.

The KPI Accelerator programme presents itself like a recipe to follow in order to achieve success in your industry. The motto being to love what you do, to stay authentic and to be ready to spare no expense to make it real… sounds interesting, doesn’t it?

Let’s start the journey with Glen Carlson and Daniel Priestley, our hosts for the day. Glen has an impressive list of professional achievements and describes himself as a startup enthusiast and a fun hunter. Daniel is known for coining the phrase ‘Global Small Business’ and believes that an Entrepreneur Revolution is unfolding. He is  also the best-selling author of the book Key Person of Influence.

We are no longer in the Industrial Age; we are in the Ideas Economy and everything has changed.

Being a key person of influence means having a voice within the industry. Influence comes from being a visible, remarkable, credible and valuable person in the inner-circle of the industry you love. Back in the days, what made you a person of influence was the family you were born, the school you went to and a touch of luck. Today, we’re facing a critical change: we came from the Industrial Age to the Ideas Economy and with the development of technology and smart devices everyone has a factory in his pocket. The last five years have seen a huge shift and with no geographic barriers, more and more people are working for themselves and today, your soft skills are what makes the difference.

Let’s be back to the recipe or five-step methods to set you and your business apart:

KPI event 5 steps

1. You need a Perfect Pitch: it’s all about answering the “What do you do?” question. You may have a great product, service or idea but if you can’t communicate its values in a remarkable way, you’ll always struggle. Words have power: they can convey what you stand for or against. “Being able to describe what makes you or your product unique is key to your success. This is called the unique value proposition”, explained Ian Elliot.  Defining your niche can also help you to stand out from the crowd: it’s better to be famous in a small area than being all things to all people. Crafting your brand essence will ensure your business grow as an authentic expression of who you are: the brand essence is the core spirit behind your business. When you’re working on your elevator pitch, don’t forget the customer. Understand him: who is he? what does he want? need? expect? What are his rational, emotional and corporate needs? A satisfied customer is a worthless asset.

Consistency in little things and continuity across all your messages: they are things that matter.

2. You need to Publish your ideas: in the Ideas Economy, publishing positions you as an authority. Andrew Griffiths is Australia’s #1 small business author with 11 books sold in over 50 countries. As he said : “Before I wrote my first book, I was an idiot. After I published it, I was a genius”. Following the success of his first publication, Andrew decided to leverage the power of his book and wrote a second one, then a third… up to eleventh! This gave him a huge competitive advantage in his industry as being an author gives credibility. Andrew explained why publishing makes a difference:

  • It shows that you have information that is valuable to others
  • It sets you apart from other people in your chosen field
  • It also demonstrates that you have the discipline to complete a major project that requires structure and creativity
  • It also shows that you have convictions and are brave enough to back yourself

If you are unsure of your capacity of writing a book, you can start with your own blog, a website, some white papers or even Twitter. Publishing in your industry shows that you are a person to be consulted, engaged, listened to and sought for advice. But unlike Andrew whose business is writing books, you don’t have to write 11 books to get noticed.

There has never been a better time to publish with the new publishing landscape.

3. You need to Productise your values: time is money and as an entrepeneur, making the most of your time and making money is crucial. But regularly people get it wrong by sticking to the OOPS model: Only One Product/Service that makes them dependent in terms of brand, time and capital.To make money, you have to create value. Product and service don’t make money. The product eco-system can change that: for example, Steve Jobs decided to heavily promote the iPod which turned out to be a huge success. This was also the first key entrance for customers into Apple’s world. People were then ready to buy Mac computers. Defining the asset of your product is another way to increase your value: What is your asset? Is it said in your positioning? Can you develop your product or the scale of your product? Multiple products sold through multiple channels mean multiplying your value.

Income follows assets. Defining the assets of your product is what will allow you to earn money.

4. You need to raise your Profile: being good at what you do is no longer enough. You need to stand out and using social media is one of the best tactics to achieve it. In a world where everything can be Googled, you have to do your best to ensure the results that show up are positive and convincing enough to win the deal. Kylie Bartlett shared be sure that your pitch and message are replicated across all your social media; content is the new currency: write, publish, share and syndicate all your content across the web; don’t do social media without a strategy to transform leads into sales; pay attention to your digital footprint, be sure that there is coherence; enjoy social media as it allows you  to meet interesting people that could bring you new opportunities.

When your customers Google you, they want to see a video, updates, dowloads, community and dynamic information.

5. You need great Partnerships: Partnership creates wholesale value. The IRL (Illusion of Limited Resource) prevents you from doing what you want: you think you don’t have enough time or money or people. But there is an amazing network of partners out there ready to give you what you need. As Daniel Priestley said, “There is no such thing as a self-made millionaire”. The beauty of the partnership is that you don’t need to have all things, you partner with those who have what’s missing. Ideas are great but worthless in themselves; implementation is everything. Cathy Burke, the CEO of The Hunger Project in Australia came to explain how she mastered the art of mobilising key resources like time, money and knowledge via strategic joint ventures and partnerships. When she approaches CEOs, rather than saying that the aim of The Hunger Project is to put an end to the worldwide hunger, she explains that it seeks to empower people to resolve their hunger problem. And that changes everything. To explain the essence of the partnership, Cathy shared an african proverb:

If you want to go quick, go alone; if you want to go far, go together.

The KPI event was a great introduction to the 5-step method developed by Daniel Priestley to become the new Steve Jobs or new Larry and Sergey of your industry. Let’s conclude with few words: opportunity is nowhere = now here.

Kpi event

About our ambassador // Delphine Vuagnoux is a community ambassador for Sydney. She is passionate about innovation and social change. She does her best working at All Together Now and Medianet. You can find her on Twitter here: @delphinevuagnou.

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