The Fetch Blog

Curated reads and events for professionals

Featured job: community manager, Thumbtack, San Francisco — April 11, 2014

Featured job: community manager, Thumbtack, San Francisco

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Thumbtack bridges the online and offline world, bringing new work to hundreds of thousands of small businesses and connecting customers quickly with experienced professionals.

They’re now looking for a community manager to help support those professionals in a way that has them beaming with praise and positivity.

As the community manager for Thumbtack’s 400,000+ service pros, you’ll be charged with developing and maintaining a healthy relationship between Thumbtack and their business owners and professionals. You’ll be a member of their marketing team, with a mission to amplify and encourage positive – empowering our service pros and giving them a voice.

About you

You’re outgoing, friendly and relatable with the empathy needed to connect with and influence a variety of different personalities. You’re perceptive, compassionate and enjoy interacting with people, both on and offline. You get excited by the opportunity to discover what our professionals want and want nothing more than to help them achieve it. You’re good at stepping into a community member’s shoes. And not only are you unstoppable at explaining product changes and complicated issues in simple language, but you’re just as great getting people to sing a brand’s praises.

Responsibilities

  • Develop content and communicate with service professionals – largely via email newsletters – to help them be successful on Thumbtack
  • Amplify existing positive goodwill on Thumbtack using social media. Find ways to best honor the community – sing their praises, share their stories and help them be better business owners
  • Encourage happy pros to post their experiences in online blogs and forums, while responding to those that have already been published, making writers feel heard
  • Engage with those posting positive experiences and stories via social media, including Twitter, Facebook, Pinterest, Instagram and Secret

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Requirements

  • 2+ years experience in managing an online community, specifically using social media
  • Excellent writing skills – ability to write about complex issues clearly and simply
  • Great, positive attitude, even when confronted with negative sentiment. You need to be able to take community criticism in stride and find ways to focus attention on productive and positive tasks (and it’s up to you to decide what these are). This means patience and a sense of humor go a long way!
  • Ability to work independently without a lot of support
  • A passion for small businesses and the Thumbtack mission

Bonus points

  • Knowledge and understanding of social media platforms (e.g., Facebook, Google+, YouTube) and how to use them most effectively.
  • Experience managing evolving communities at a startup internet company
  • General marketing and creative know-how

If interested, please apply here: http://grnh.se/34fmn2

Featured job: full-stack software engineer, Thread, London — March 11, 2014

Featured job: full-stack software engineer, Thread, London

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Hi! We’d like to introduce Thread – a company reinventing retail so guys can dress well without being subjected to the horrors of high street shopping, or having to trawl through millions of items online.

They do this by using a clever combination of algorithms and human stylists to give guys the perfect selection of things that will look amazing on them. Their goal is to create the new global default for how men buy clothes.

They’re live, have lots of customers who absolutely love the product, and revenues are growing very quickly. [Job application details are down below!]

Building one of the best engineering teams worldwide

One of their ancillary goals is to build one of the best engineering teams and cultures anywhere in the world. This means putting a lot of time into ensuring they only hire truly exceptional developers and creating the best working environment possible.

They’re lucky to already have a number of exceptional developers on the team which you’ll get to work alongside, learn from and no doubt teach. For example, their co-founder/CTO was formerly a lead engineer at Google, their technical architect is a core Debian developer, etc. If you want to work somewhere where you will be learning from some of the best engineers around, this role would be a good fit.

You’ll work everyday with an awesome technology stack consisting of Python, Django, Git, Debian, Redis, jQuery, Jenkins, Postgresql, Gunicorn and many other things.

They place a high value on learning and personal growth so you’ll have time to learn new technologies and attend conferences at the company’s expense. They also host a bi-monthly meetup at their offices for engineers interested in startups called Many to Many.

Beyond this, you will get the chance to demonstrate your deep technical ability by tackling some hard technical challenges including recommendation algorithms and machine learning. They release 20-30 times per week (just push to master) so your cool new features will be live on the site within moments.

Not your average software engineering role

As employee number 12 and engineer number 4, you’ll work directly with the founders and the rest of the outstanding technical, design, product and styling team in the office in Shoreditch, London to build the core features that will improve people’s wardrobes and in turn their self-confidence and happiness.

You won’t merely be handed specs: you’ll be in charge of taking ideas from the whiteboard all the way through to them being live, tracking the results, and iterating to make them better. For this reason, this role is only suitable for someone who likes being closely involved in product – what to build and how it will work as much as the technical implementation itself.

Beyond your engineering team mates, you’ll be working closely with a cross-discipline group of designers, quantitative marketers, operations and stylists. You should love the idea of the whole company working closely together to hit shared goals.

This role is especially suited to someone who wants to found their own startup one day. All our current team are future founders and they view working there as an entrepreneurial bootcamp that will give you the necessary skills and experience to launch your own company in the future.

Are you the one? You are, if you:

  • Love agile development, working independently on your own challenges, and together in a team on the bigger vision
  • Are completely fluent in at least one scripting language such as Python, Perl, PHP or Ruby and have experience with web frameworks and the MVC concept
  • Have used MySQL or PostgreSQL extensively and you know your way around Apache, nginx or other server
  • It’s a bonus if you have good JavaScript skills (we use jQuery)
  • Get excited by the idea of scaling web apps to millions of users
  • Often find yourself as the best developer in your peer group, and want to be at a place with other exceptional engineers where you can learn and grow as a person
  • Get obsessed about the problem you’re solving and don’t stop until you’ve cracked it
  • Have a thirst to learn new skills and technologies, and can pick things up easily
  • Want to have fun building lots of new features and get stuff done
  • Are full of positive energy, relish the thought of being part of a small, fast-moving team and enjoy brainstorming about new ideas

Benefits

  • Opportunity to become recognised as one of the best in your field through being a core developer for a high-profile startup
  • Relaxed, sociable work environment with lots of freedom and independence
  • Building an exciting app that millions of people will use and appreciate everyday
  • Gain first-hand experience of how to start, grow, market and raise funding for startups (perhaps useful for your own company one day)
  • Working with awesome technologies (Python/Django/jQuery/Debian/Git/Redis/Jenkins/Postgresql/Gunicorn)
  • As part of one of the top technical teams in the UK, alongside super smart people who have a lot of fun, devoid of any politics
  • With dual-widescreen monitors, a new computer of your choice and and comfy ergonomic chair
  • Free team lunches once a week (we take turns choosing), beer together as a company on Fridays, monthly company trips to fun things like comedy shows, unlimited vacation time.
  • Being part of a company where you will get to help set and shape the company culture in a big way
  • A competitive salary and a generous equity stake in the company (you’re working hard to make the company successful, so we believe you should share generously in the reward!)

A little more about Thread:

  • Backed by some of the top investors anywhere in the world, including the founders of LoveFilm, Wonga and Bebo, the former owner of Warner Music, the former head of Harrods, founding investor in Spotify, Y Combinator, and many others.
  • Founded by serial entrepreneurs who have started two successful startups which both exited.
  • They’re very deliberate and intentional about creating a high performance, warm and effective company culture. They set weekly goals together as a team, and celebrate every Friday with a fun shared treat if they all hit them. Lots of thought has gone into the working environment they’ve created – please ask them about this if you meet!
  • Lastly, they’re not just some social app hoping to go viral and make money from ads – they’re already generating real revenue which are growing very quickly.

If this sounds exciting and you’d like to have an informal chat, send an email to ben@thread.com with a few sentences about yourself, your resume and links to your Github/LinkedIn/site/etc.

Image credit: Thread.com (follow them on Twitter and Facebook)

Featured job: Client Support and Digital Content, Bolinda Digital, Melbourne — January 31, 2014

Featured job: Client Support and Digital Content, Bolinda Digital, Melbourne

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Bolinda Digital has revolutionized the way people access and consume books. They are Asia Pacific’s No.1 audiobook publisher and a leader in digital media, combining the dynamism of a four-year old digital startup with a reputation for excellence built over 25 years in publishing.

They’ve added eBooks and impressive mobile apps to an already amazing digital solution in the past 18 months. They won the 2013 Australian Book Industry Award for Innovation (like the Logies, but way cooler), so know what they’re doing and do it very well. Their head office is in Melbourne (Tullamarine and South Yarra; these roles are based in Tullamarine) and they also have offices in the UK, USA and NZ.

Putting it simply: Bolinda is growing and moving very fast and is looking for high achievers who can keep up with the pace – or help them increase it. What’s a high achiever? Driven, hard-working, ambitious, wants to play a genuine role in helping drive the company forward, a master at ‘getting it done’ and has some runs on the board from past roles.

They need two Client Support Specialists and two Digital Content Assistants to fill crucial roles in the digital team:

Client Support

  • Look after existing clients over the phone, by email and sometimes in person to answer both technical and other questions about the digital solution and content (technical experts provided!), fix problems and recognize sales opportunities;
  • Be responsible for the on-boarding process – taking clients from sale to ‘go-live’;
  • Deliver training to staff at libraries, schools and universities; and
  • Move into a leadership or sales role if you shoot the lights out.

Digital Content

  • Be responsible for on-boarding new publishing partners – they partner with the world’s best and biggest publishers;
  • Manage the ingestion of digital content – preparing their partners’ digital content for their download solution;
  • Be responsible for the enrichment and enhancement of metadata – essential to driving usage by end users;
  • Be responsible for quality checking all content before they set it ‘live’;
  • Move into a leadership or sales role if you really impress.

What you bring to the table

Surprise them. They’ve had a marine biologist in one of these roles before, and she was awesome. Why? Because she was someone who:

  • Loves people, has a sharp and logical mind, business acumen and an ability to see the big picture;
  • ‘Gets it done’ – i.e. produces results, is effective, no procrastination or excuses;
  • Is tech-literate and loves learning new things;
  • Loves giving client/partner support so good it leaves them amazed;
  • Could write ‘how-to’ books on written and verbal communication;
  • Has very strong time management, prioritizing and personal productivity skills (you will be pushed!); and
  • Can use initiative and work independently but loves being part of a team.

They’d love if you could tick a few of these boxes too:

  • Some experience in customer service, client support or account management;
  • Tertiary qualification in one of these or something similar: business, management, communications, editing/publishing, IT;
  • Skills with Adobe Photoshop (rest of the suite a bonus); and
  • Resourcefulness, ability to be agile and to think creatively and laterally.

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At Bolinda you will:

  • Work very hard with a young, driven team and work closely with the owners and decision makers every day;
  • Be constantly challenged, coached and mentored so you will develop professionally and personally – you can build a career at Bolinda;
  • Be able to shape the direction of key projects and see the impact you have on the business;
  • Work in a flat organizational structure where you will be given responsibility and be accountable for your own results;
  • Always know how you are going in your role because of constant feedback;
  • Be exposed to and work in different areas of the business – great experience because Bolinda is a complex business on a smaller scale (45 people);
  • Be unlikely to do the same thing two days in a row and be way too busy to get bored!
  • Have fun, bring your personality to work with you, and have a voice.

To apply, email your resume to Brendan Norris, the Business Executive, at brendan@bolinda.com and explain why you’re perfect for the job.

Follow Bolinda on Facebook and Twitter.

Image credit: Katherine Hardy

Featured job: Social Media Specialist, Wellington City Council, NZ — January 19, 2014

Featured job: Social Media Specialist, Wellington City Council, NZ

Bike The Bays

We have a amazing new opportunity in New Zealand this week! Wellington City Council is looking for a Social Media Specialist to lead the organization in all aspects of social media.

This position, reporting to the External Marketing and Communications Manager, will be responsible for:

  • Creating and implementing a social media policy
  • Advising business units and the External Relations team on social media best practice
  • Assisting with the development of integrated campaigns that involve and optimize social media
  • Online content and community engagement management
  • Ensuring the delivery of all social media activity is consistent and co-ordinated across the organization, and on-brand.

If you’re passionate about the power of social media and digital marketing and can be an advocate who can help others understand this, then this is a role that you will flourish in. You’ll have excellent writing skills and be used to managing multiple projects and demands.

You’ll have five or more years of relevant experience within a large organizations marketing unit and ideally the last three years specifically involved in social media.

For more information please contact Angela Meyer on 04 803 8500 or email angela.meyer@wcc.govt.nz.

To apply please go to http://wellington.govt.nz/your-council/job-vacancies/current-vacancies

  • Applications close at 5pm on 29, January 2014

They’re looking for people who share their passion for Wellington and have the same values – to make the city an even better place to live, work, have fun and achieve our goals.

Their services and projects are diverse and relate to all aspects of life in the city. They offer a wide range of careers, the chance to work with fantastic people, and many training and development opportunities.

Join them in making a positive difference – shape your own future, while contributing to the future of Wellington.

Connect with Wellington City Council on Facebook and Twitter.

Image credit: Wellington City Council’s Flickr page.

Featured job: Digital Knowledge Manager, Nous Group, Melbourne — January 6, 2014

Featured job: Digital Knowledge Manager, Nous Group, Melbourne

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Nous Group is a leading Australian owned management consulting firm committed to positive influence. They work with clients to improve  society’s well-being. To enable this they have exceptional people supported by exceptional systems.

They’re now looking for a Digital Knowledge Manager to join their talented and passionate Melbourne-based corporate IMT team. The role will have national responsibility for the internal digital knowledge management function at Nous.

More info below or apply at: http://www.nousgroup.com.au/careers/current-opportunities

About you

They are looking for someone who relates to our reasons for being and wants to learn and be challenged. Their culture is strong, collegiate and non-competitive. They’re passionate about the work they do, and will expect the same from you. You’re someone who wants to:

  • Work in a growing, influential and values based consulting firm
  • Have an stimulating and flexible environment – doing worthwhile work that matters
  • Work with like-minded people with a drive to succeed and support individuals and the business

About Nous

Nous is a specialist management consulting firm that works to deliver positive influence to their clients and society through bold ideas, engaging people, influential and enduring solutions. They work to:

  1. Improve management of people, information and knowledge
  2. Develop executive talent and teams
  3. Facilitate business strategy and public policy thinking

They do this work because they love the intellectual stimulation and the energy.

About the role

As the digital management guru, you’ll help them with:

  • Information architecture – ensure a logical meta-data structure to support document capture and retrieval
  • Intranet management – operate and improve the intranet so you’re the first port of call for all communications, intellectual property, policies and process knowledge
  • Digital capability – actively lead and support the business to develop digital assets, literacy and innovation initiatives
  • IP management – embed the right workplace culture and infrastructure to drive IP capture, search and reuse
  • Process governance – drive the consistent and efficient operation of key business processes such as template governance and innovation
  • Best practice – model desired behaviors to become a best practice firm in knowledge management

What they’re looking for

To succeed in this role will require experience in information and knowledge management, content management in MS SharePoint (or another CMS) and a genuine passion to help individuals and teams work efficiently and effectively.

Essential skills:

  • A genuine passion for effective management of information
  • Excellent written and verbal communication
  • Minimum three years’ practical experience with strong digital knowledge management in a project based and/or professional services environment
  • Hands-on experience managing MS SharePoint or an equivalent CMS experience in driving knowledge management improvements in organizations
  • Ability to work as a part of a team to drive culture and process change
  • Ability to work autonomously to support and influence highly-experienced colleagues
  • Tertiary qualifications in information management or related discipline

Desirable skills:

  • Background in social media and cloud based collaboration tools
  • Experience of best practice knowledge management methods
  • Experience as a community manager or online services manager

Interested in applying or want to find out more: http://www.nousgroup.com.au/careers/current-opportunities

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