The Fetch Blog

Curated reads and events for professionals

Brisbane Technology Park’s new coworking Hub — December 10, 2013

Brisbane Technology Park’s new coworking Hub

This is a sponsored post by our friends at Brisbane Technology Park.

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Are you based in Brisbane, Queensland and looking for a new space for your startup or growing company? Check out the options at the BTP Hub coworking space.

When Brisbane Technology Park (BTP) Services first took over the 25 year old conference center in 2011 the strategy was to demolish the existing layout, open up the space and let the light in. Two years on, many of the occupants that believed in the new look by and work space created by BTP Services, are still there and growing in the building. The facility is soon to undergo the last stage of its internal refurbishment with new meeting and training rooms currently going through the final design process.

The desire for smaller, self-sufficient offices hasn’t stopped with the growing demand for flexible business accommodation. The space has been particularly popular with startups in a growth phase or those larger groups requiring project space. With the BTP Conference Centre full, BTP Services had a business conundrum; where else could the same cost effective accommodation solution be offered?

When a successful national firm, Worldsmart, needed to relocate their business, it became apparent that their tenancy could be the perfect space to set up a hub of commercial activity and become home to a number of growing companies. Within a six week period the BTP Hub was born!

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The BTP Hub; a facility which provides dedicated suites for small businesses, flexible hot desk infrastructure for traveling professionals and individual offices for independent workers is the first of its kind for suburban or fringe Brisbane. BTP Services is pleased to announce that already several suites have been leased to international telecommunications provider Tru Phone, Rimfire Constructions and Steffensen IT.

It is now a case of watch this space with a number of options still available for businesses considering relocation. Coworking space is available on a long-term and casual basis from $500 per month for full time use.

Contact enquiries@btpinfo.com.au for more or visit here to see what’s available. 

Your clients don’t need a bug tracker — November 17, 2013

Your clients don’t need a bug tracker

This is a sponsored post by our friends at BugHerd.

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There are about a million and one bug trackers on the market. Ranging from enterprise­scale behemoths to souped up spreadsheets and everything in between. While this staggering range of options has served development teams for decades it is becoming clear that our evolution of our development processes is outpacing those of our tools.

As web development, and particularly internet startups, move towards iterative cycles with a focus on the customer, sourcing feedback has shifted from being an activity carried out at the start and end of development to one that is ongoing throughout the life of a project. Most bug trackers focus on the task of cataloguing issues, however, their usefulness is wholly dependent on the quality of bug reports being submitted, and herein lies the problem.

Your customers don’t want to file bug reports, they just want their problems solved.

There’s no way to get a customer to log their bug into your tool of choice, so inevitably you spend hours deciphering problems from emails only to end up having to log all the issues yourself anyway. Making matters worse is the fact that often customers are non­technical. Getting the right information that is necessary to catalogue an issue can be like getting blood from a stone.

The worst part is that often the process doesn’t solve the problem the customer had in the first place, it creates another one, more emails, more miscommunication and results in both of you spending more time and potentially more money. Customer feedback should be a first class citizen, not just an afterthought.

It’s hardly surprising then, that according to a 2011 survey of web developers and designers* more than 55% of respondents didn’t use a bug tracking or issue management system at all when dealing with client feedback. The majority of digital agencies and startups actually still rely on using good old fashioned email (20%) or pen and paper (18%) to log and resolve problems reported by customers! It’s clear that there is opportunity for teams to investigate capturing customer feedback in a less onerous and manual way.

Think about how many times you have gone back and forth repeatedly with a customer? In trying to work out exactly what the issue is, are you frequently missing essential information such as exactly what page the bug is on, what browser they’re using, or even their operating system or screen resolution? Trying get answers to these questions in emails can lead to miscommunication, frustration and a lot of wasted time.

You need a tool that provides this relevant information along with the bug report.

If your customers or stakeholders are less than technical minded, you may want to consider the benefits of a hosted bug tracking solution. As there is no installation, it’s easy for those with limited computer knowledge to get up and running and without the usual technical training required. Hosted products usually supply a collection of helpful online guides to get even novice users involved. For the technical team, there are no updates to install, the software should be constantly improving/updated and infrastructure costs are reduced. There is also the benefit of easy collaboration for geographically disperse teams which is critical given the rise in telecommuting and international teams.

A secondary part of the survey queried designers about which tools were used to manage internal tasks. Whilst it’s great that 44% did utilise tools such as Basecamp or Google Docs, it scarily leaves 56% with no formal means of managing projects or tracking issues internally. Considering the majority of more traditional software engineers are using bug trackers like JIRA, Redmine or Pivotal, it’s disconcerting that amongst web developers traditional bug tracking tools are still not prevalent. There are an increasing number of “simple” bug trackers available which are better suited to the needs of the web developer/designer, just ensure your projects aren’t stuck in a silo; integrations with legacy tools such as JIRA are a must.

The list can be very long and searching for the right bug tracking tool can be tedious. As you can see, a bug tracker needs to provide far more than being merely a place to catalogue issues and errors. You must also consider the needs of your customers, your design team and stakeholders, not just the engineers.

BugHerd is currently available on a free trial for 14 days and we think you’ll love it for your bug tracking and client feedback capture needs.

* 2011 Survey conducted by UsabilityHub of 11,000 members, split evenly between designers, front­-end developers and UX experts.

BugHerd was born in 2011 out of the desire to be able to visually manage and track bugs on a website. Users embed the application directly into a website, so bugs are flagged and managed visually (complete with screenshot) without the need to fill out lengthy forms or send emails back and forth to clients. Simply put, BugHerd is the fastest and simplest bug tracking tool available for the web.

Visit­ bugherd.com, email the team or you can follow them on Twitter via @bugherd.

Interview: Steve Baxter of River City Labs in Brisbane — October 17, 2013

Interview: Steve Baxter of River City Labs in Brisbane

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“There are some really good businesses here, but when you look at the level of activity elsewhere you can see that we’re behind the eight ball. It needs serious local and state government help and support and if they want to do that, they have to be willing to spend the money.”

Steve Baxter has been responsible for pushing the Brisbane startup scene forward through his coworking space River City Labs and supporting global movements such as Startup Weekend. It’s never a rare occurrence for Steve to dip into his own pocket to help new tech businesses flourish. The Fetch caught up with Steve about his new gaming ventures and his Brisbane perspective.

What inspired you to open River City Labs?

I have several investments, and after travelling to Sydney I saw a great example of getting support for entrepreneurs and helping them get started in an organisation called Fishburners. I came back to Brisbane and looked for Fishburners, and other similar organisations and they didn’t exist, so that was the start of it. I looked at doing it commercially as a full profit business, but to be honest it’s not a big business. So I decided to launch the business, but with a bit more philanthropy involved.

After that, did you decide to invest in the gaming space, or did you invest before River City Labs?

The games were after River City Labs. The games side, with respect to Right Pedal Studios, is a different form of investment. It’s full profit, an accelerator fund. We take advanced prototypes and we launch them into the market through funding, mentoring and production resources, in a reasonably fast way. It’s definitely different.

How many games have you released so far through Right Pedal Studios?

We just released the first game in late March. The game is called Dragon Season. It’s an endless runner game, which is currently available on the Australian Google Play Store. Hopefully in a few weeks it will be available globally on Google Play and the Apple Store. It’s been discovered by a number of people in China, even though we only released it to the Australian Android market, and it’s found its way to about thirty-four thousand installations. That was really very surprising. It wasn’t what we’d planned, but we’re now pursuing some Chinese producers, which is quite interesting.

We also have one game out as a closed beta. It is due to come out as a world-wide release in the next few weeks. There are currently three others being worked on and we’re talking to another four teams about coming in.

Have you seen any major shifts in the startup scene in Brisbane since you started River City Labs?

Since River City Labs opened its doors last year (2012), there’s been a gradual shift. I’m actually a little disappointed with the startup scene in Brisbane. I spent some time in San Francisco and I travel to Sydney four times a month on average, so when I see the startup scene in Sydney compared to Fortitude Valley, it’s completely stark.

It’s been a slow growth. We were half full six weeks in, and we were half full in November last year; we’re still at about 60-65% now.

What do you think the Brisbane scene needs?

It needs a lot more people to take it seriously; it actually needs signals from Government. There has been market failure with regards to tech startup in Brisbane. There are some really good businesses here, but when you look at the level of activity elsewhere you can see that we’re behind the eight ball. It needs serious local and state government help and support and if they want to do that, they have to be willing to spend the money. It’s embarrassing when Auckland, New Zealand, have a higher angel funding rate than anywhere in Australia. That is because of direct government intervention.

How are places like NZ ahead?

In areas like matching investment funds, they invest in meetings with successful and respected entrepreneurs from the US to educate local angel groups. This was directly linked to the absolute increase in startup activity.

I’m just going to read you some statistics:

  • The number of startup incubators in the US is 1400, compared to 30 in Australia
  • The number of angel investors in Australia is 500, compared to 300,000 in the US
  • We do approximately 50 Angel deals per year, compared to 63,000 a year done in the US
  • There are eight early stage VC funds in Australia; there are 420 in the US

Do you think angel Investors lack direction, or does it take too long to get funding in Australia / people are more hesitant?

Probably all of the above, to be honest. Had Australia given birth to Facebook or Google or something along those lines, it would be a different story. But if we don’t take the initiative, we’ll never make these advances. For example, in Brisbane there are three coworking spaces/incubators – in Auckland there are six.

In the same year, Auckland recorded 45 Angel Investments per annum, while Brisbane had two. Auckland’s 40 venture capital investments trumped Brisbane’s 30, and the whole of Australia was only marginally higher at 72.

Are Brisbane startups are having to leave and go to Sydney to try to talk to Angel investors?

I am doing some work with the state government to try to prevent this. At some point in time, we have to actually understand that if this something we want to do, it’s going to cost to play. We are that far behind.

It’s a tragedy. There are a lot of issues that we’ve got to work through. But first we have to want to fix it, and put in the extra miles.

Where should they be putting their energy: sales channel or online marketing?

It depends on the type of business. There are a lot of businesses that are hesitant to spend money on sales and marketing yet still expect to gain the interest of investors. You need to do put in the effort and prove to investors that your business is a worthwhile prospect.

What turns you off a startup?

People or groups that generate an idea in the mobile tech sector, who don’t have the skills or knowledge to develop it, and expect investors to spend their money on a team to build their product. I believe in doing majority of the work yourself, and if you don’t have the knowledge or experience in the area of your idea, that you should take the time to learn and not just rely on others to do all the heavy lifting for you.

What makes you decide that you want to invest in a startup?

Teams. A good team can have a bad idea to start with, but will realise it’s a bad idea and change it. If the idea requires any creative and technical work build it, then you need a strong technical team. A lot of others will outsource, but it isn’t as appealing for investors. As for the business, the idea has got to be something that makes a splash. Technology has such great potential to have a huge impact, and it just takes the right idea to ;p the world on its head.

Are you going to Sydney to scout for new startups or angel investors?

Not really scouting, I already have 11 investments – I had 12 – which is too many. I would love to get back down to maybe seven or eight. Right Pedal Studios and River City Labs take up a fair bit of my time. Really what I’d like to do is less, and be able to spend more time with my 11-week-old daughter to be quite honest.

How do you relax?

I don’t at the moment. My hobbies are fishing and flying, of which I get to do precious little; and I’m sure that now with a young girl I’ll probably get to do even less. It’s surprising what can take up time in your day.

About our contributor // Sarina Quinlan is a marketing consultant and the curator of The Fetch in Brisbane. Follow her on Twitter via @digitalsarina.

When should you hire your first employee? — July 18, 2013

When should you hire your first employee?

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Hire the most exceptional person, not the most available person.

Bring your first team member on-board is a stressful decision, and one that business owners very rarely make with 100% certainty.

While we can’t provide you with a magic formula to solve this problem, Matt Sampson shares things to consider when thinking about making your first hire:

Cash flow is king

Employees are expensive, particularly the good ones! Ensure you have the money in the bank to sustain the increased fixed costs associated with employing someone who is not fully productive in the immediate term. Run the numbers. Run them again!

Don’t be afraid to go off plan

I am a big advocate for business plans. They allow you to define your company’s destination and map out the most direct path to get there. But I also believe that business plans don’t run companies, owners do. Hire your first employee because you believe it is the right thing to do, not because your business plan tells you to!

Don’t settle for the best of a bad bunch

If you are looking to hire someone, business is going well. It’s likely that business is going well because you are exceptional at what you do. When hiring your first employee make sure that they will improve your company’s brand, not hinder it. Hiring mediocre employees may solve the problem of increased demand in the short term, though this will be outweighed by the long term cost to your business. Hire the most exceptional person, not the most available person.

Position description

If your response to this is “What’s a position description?”, you’re not ready to hire someone… Be certain you have a clear understanding as to what your new employee will be responsible for and how long it will take for them to complete these responsibilities. This will assist in deciding whether you need a full-time, part time employee, or no-one at all.

Be prepared to let go

As a business owner, I have found delegation the single hardest skill to learn. As a child, I was brought up with the “If you want something done right, do it yourself” mentality. I’m sorry Dad, you’re wrong! The key advantage of employing someone is that you can share the increasing workload. Make sure you are ready to sacrifice some control. And remember, just because someone doesn’t do it the same way as you, doesn’t mean their way is worse (it may actually be better)!

Like James Bond, always have an escape plan

As business owners, we all plan for the best case scenario – that’s the fun part! Picturing the worst case scenario is significantly less enjoyable. Nonetheless, it is sensible business practice. Before hiring your first staff member, consider what you will do if things don’t go to plan, if demand for your business slows, if sales can no longer support two salaries. Having an exit plan (and being prepared to stick to it) is essential when hiring your first employee.

“Hire slow, fire fast” is a popular saying in the business community

I don’t disagree. If I was being picky, I would change it to “Be measured, but decisive when you hire and fire staff”, though I appreciate it doesn’t flow off the tongue quite as nicely…

As business owners, we sign up to make tough decisions. Hiring your first employee is often one of the toughest. No one but you will know when the time is right and, even then, you won’t be 100% sure. Do your sums, run the scenarios, then make the decision to hire with confidence and conviction – two attributes that your first employee will be looking for in their new boss.

Happy hiring!


About our contributor // Matt Sampson is an award-winning entrepreneur. At age 22 he founded Aspect Personnel, a Melbourne-based recruitment agency, which is today recognised by BRW and SmartCompany as one of the fastest-growing businesses in Australia. Follow him on Twitter via @mattpsampson.

Image Credit: Andrio Abero

Product Review: Three Thousand Thieves coffee subscription — June 23, 2013

Product Review: Three Thousand Thieves coffee subscription

This week, latte drinker Kat Loughrey, trialled the new coffee-driven startup, Three Thousand Thieves, to discover the joys of quality artisan coffee being carefully selected and delivered right to your door.

An insight into a Three Thousand Thieves coffee box
An insight into a Three Thousand Thieves coffee box.

You’re not Melburnian if you don’t drink coffee, right? I’ve always enjoyed a coffee from a cafe, however the notion of making coffee at home or the office had always been lost on me – that is until I brewed my own high quality coffee, courtesy of Three Thousand Thieves, causing a stir around the office with the alluring smell wafting down the hall, and in return brought many interested faces to my door.

“We are a service that compliments your existing coffee habit, not competes with it.”

Three Thousand Thieves is a monthly coffee discovery subscription, best described as a wine club for coffee. Every month, they hunt down and curate Melbourne’s best artisan roasters, and then deliver it straight to your door – either as coffee beans or ground coffee. Most roasters offer subscriptions of their own brands, but what makes Three Thousand Thieves unique says founder Athan Didaskalou, is that they are the first to bring them all together and offer something different each month in your delivery.

The experience: The moment the box arrived at my office, the tantalising smell of the coffee beans was the first thing you notice. Once the box was opened, your treated to a 250g bag of carefully selected coffee beans, an outline of this month’s coffee on brown card, plus some photos of the Melbourne-based roasters – a nice touch. A simple yet well-crafted experience, all with sustainable packaging.

Melbourne coffee love!
Melbourne coffee love!

The coffee: Now the big question – so how was the coffee? I was treated to Balaclava’s Common Ground Coffee – L.E.S Blend. Now I’m no coffee expert, but I can hand-on-my-heart say that it made a delicious and hearty brew, without any bitter after-taste. It certainly perked up my day at work!

I had a chance to chat with Three Thousand Thieves (TTT) founder Athan Didaskalou, over a hearty brew to learn more about his experience in building this side project:

You have a day job, what are the challenges of balancing a growing side project at the same time?

I work as a strategist for DT. DT promotes a culture of entrepreneurship and learning-through-doing, and working in that environment definitely rubs off on you. Bosses all love the idea, in fact I have a few of them as customers! My business model is based on a monthly cycle, and because of this, managing the workload is a lot easier – I only have a couple of late nights preparing before delivery day. I think it’s important to maintain the balance between work and the venture on the side. It’s also about setting your priorities from the get go. It forces you to be organised and cracks down on procrastination. With the right business model, you can do something a little fun on the side and maintain your sanity.

What inspired you to start TTT? Is your aim to grow it into a full time business for yourself?

Like most people in Melbourne, I love my coffee. This came from a problem I wanted a service for myself: why can’t someone find me all the different coffees in Melbourne and sell them to me?! I hope to continue to grow the business in parallel with my career in digital. The two go hand in hand – what I learn from in one I can use on the other.

How do you find and select the coffee that you provide?

Word of mouth is the only way. Everyone always has their own special place, with their favourite special blend. It’s about talking to the right people to find these places. Then it’s all about taste. We have an espresso on location, and take a couple of bags with us. My partner and friends are all coffee nuts, so if we all like it, it becomes the chosen one for the month!

What can we expect in the future?

Going international! The demand for Melbourne coffee is huge, especially in the US and in Asian majors like Hong Kong and Singapore. Feedback from customers has shown us that people love to make coffee at home, but don’t like the typical wankers that usually condescend the everyday drinker into trying something new. We want to break down those barriers and run education pieces on cold drips, pour-overs and the like without the snobbery.

In your mind, how does Melbourne coffee compare to the rest of the world?

Melbourne is the quintessential coffee city: our culture has geared this one thing into a thriving economic beast. Rarely can you find so many coffee houses, so many roasters, so many people obsessed with quality than what you do in Melbourne. New York for their pretzels. Naples for its sauce. Melbourne for its coffee. We live in a rare one-in-a-million city for coffee fanatics.

Favourite spot to enjoy coffee in Melbourne?

There’s a little gem in Kew called Adeney. Bit of a drive, but take your partner and someone’s dog and enjoy getting away from it all before the weekend kicks in.

Check out Three Thousand Thieves online to start your own coffee revolution while supporting local artisan coffee roasters. Follow @3000Thieves on Twitter.

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About our Curator // Kat Loughrey is the Melbourne Curator of The Fetch, a community where professionals can discover and share what’s happening in their city. Kat is also a Digital Executive in the sporting industry by day (fuelled by coffee) and can be found exploring Melbourne’s arts and music scenes by night. Follow her on Twitter at @KatLoughrey & @TheFetchMELB

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